Home / Refund Policy

This Refund Policy outlines the terms and conditions related to payments and refunds for services offered by Shagun Matrimonials, formerly known as Shagun Marriage Bureau.

By using our services or making a payment, you agree to this Refund Policy.

2. Nature of Services

Shagun Matrimonials provides personalized matrimonial and matchmaking services, including profile listing, profile sharing, and matchmaking assistance. These services involve time, effort, and resources and are delivered based on user requirements.

3. Payments

  • All payments made to Shagun Matrimonials are for matrimonial services as agreed at the time of registration or service selection.

  • Fees may vary depending on the type of service or membership selected.

  • Payments once made are considered acceptance of our service terms.

4. Refund Eligibility

Refunds are generally not applicable, as matrimonial services are customized and begin immediately after payment.

However, refund requests may be considered only under the following conditions:

  • Duplicate payment made by mistake

  • Payment failure where service was not initiated

  • Any other exceptional case at the sole discretion of Shagun Matrimonials

5. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after registration

  • Dissatisfaction due to personal preferences

  • Non-response from prospective matches

  • Delays caused by incomplete or incorrect information provided by the user

  • Inability to find a match, as matchmaking outcomes cannot be guaranteed

6. Refund Request Process

To request a refund (if applicable):

  • Contact us within 7 days of payment

  • Provide payment proof and reason for request

  • Requests must be submitted via official contact details only

All refund requests will be reviewed and responded to within a reasonable time.

7. Mode of Refund

  • Approved refunds, if any, will be processed using the original payment method

  • Processing time may vary depending on banks or payment gateways

8. Changes to Refund Policy

Shagun Matrimonials reserves the right to modify this Refund Policy at any time without prior notice. Updated policies will be effective immediately upon posting on the website.

9. Contact Information

For questions regarding this Refund Policy, please contact:

Shagun Matrimonials
Formerly: Shagun Marriage Bureau
Khurja, Bulandshahr, Uttar Pradesh
India